Patient Services Assistant
Location: Ann Arbor Michigan
Description: University of Michigan is hiring Patient Services Assistant right now, this position will be placed in Michigan. More details about this position opportunity kindly read the description below. Job Summary
The Division of Cardiovascular Medicine is currently seeking a part time Patient Services Assistant to join its busy Cardiac Procedures Unit located in the Cardiovascular Center. Responsibilities*
Provides general clerical support in a patient care environment. Experience with patient check in. Ability to provide coverage for co-workers. Ability to be a proactive team player. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients and their families by facilitating business processes including check-in, pre-arrival! and telephone triage. Responds to inquiries concerning depart! ment programs, services and activities.
Process physician's written orders. Receive and assist patients, visitors and staff. Arrange transportation. Answer phones and triage calls, tracking physicians and assist Charge Nurse. Some inventory and stocking. Update patients and their families. Organize charts and send proper paperwork to Medical Records, and other tasks as assigned by Supervisor. Required Qualifications*
- A high school diploma or an equivalent combination of education and experience is necessary.
- Experienced in computer skills.
- Reasonable experience in a public contact setting with at least one year in a hospital setting.
- Excellent customer service skills.
- Ability to multi-task.
- Excellent attendance record.
- Demonstrated knowledge of medical terminology.
- Utilization of standard business software and computers applications as necessary.
- Understands and demonstrates the co! re concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration. Desired Qualifications*
- Mi-Chart experience preferred.
- Mainframe experience.
- Carelink experience.
- Knowledge of University Hospital policies and procedures. Work Schedule
Days / hours are Wed. and Thru. 7:00 am to 7:30 pm and Saturday from 7:00 am to 3:30 pm. Hours may change based on clinical department needs.
Will be required to wear a departmental uniform. Additional Information
We, the staff and faculty of the U-M Cardiovascular Center (CVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each CVC employee is expected to understand and demonstrate that in every interaction we r! epresent our entire organization in the care we provide and in the cour! tesies we extend to patients, families, and each respective team member. The CVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Applicants are expected to review the following PowerPoint presentation which provides an overview of the Cardiovascular Center's philosophy and culture:
www.med.umich.edu/cv...cvcpotentialteam.pdf Mission Statement
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be remove! d from posting boards and filled anytime after the minimum posting period has ended.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to University of Michigan.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 07 Feb 2014 18:22:32 GMT