PRIMARY PURPOSE:
It is the primary purpose of the Usher to greet and engage with guests before, during and after the show, direct guests to their seating location and monitor each seating section to ensure our guests have an excellent experience. All duties are to be performed in accordance with property and MGM Resorts International policies, practices and procedures.
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PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greet guests and interact with guests, displaying SHOW Service at all times.
Provide excellent customer service.
Create a WOW experience for the guests.
Work under guidance and follow Supervisor’s direction and needs.
Show guests to seats and attend to their needs.
Adhere to the policies, practices and procedures of the property and department.
Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show.
Handle guest complaints.
Be knowledgeable of showroom layout and show times.
Monitor door and guest entry and exit.
Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket
Perform all duties as deemed necessary for the success of the department.
Perform other job related duties as requested.
MINIMUM REQUIREMENTS:
One (1) year of experience in a customer service role.
High school diploma or equivalent.
