Job Summary:
The Medical Assistant is responsible for gathering and documenting patient screening data for the Los Angeles Cancer Network. This role provides patients with safe, quality care throughout their treatment and disease process under the direction of the Provider or the oversight of a direct supervisor.
Responsibilities:
- Answers, routes or take messages for all incoming calls during open business hours
- Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
- Greets patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
- Collects co-pay (if any) immediately from patient or note in EMR the reason that co-pay cannot be collected.
- Rooms patient in EMR, and directs them to Waiting Area, Treatment Room or Lab
- Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
- Confirms demographic information in EMR
- Takes vitals and enters required information in EMR
- Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
- Arranges all outside appointments for patients
- Reminds patients of upcoming appointments, to come early, or complete lab tests for MD
- Processes patient care summaries, send to referral physician or print for patient
- Checks visit list for following day and makes sure that all test results MD needs are in EMR, and call to retrieve scans and lab results if missing from chart if needed
- Processes reports for physicians as requested
- Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records in EMR.
- Prepares needles, bags and trays for Chemo RNs
- Assists in monitoring patients waiting in lobby to start treatment
- Assists in cleaning chairs between patients, and at end of the day
- Dispenses medications from Lynx, administer injections, and document in MAR
- Reports to additional practice locations to provide Medical Assistant coverage as needed
- Assists management in the onboarding of new Medical Assistants
- Serves as Preceptor for newly hired Medical Assistants
- Oversees workflow and supervise Medical Assistants in the clinic
- Coordinates with Physicians and Management to provide staff when needed in critical areas of the clinic
- Coordinates with Management on the approval of time off, sick calls and scheduling of staff
- Monitors clinic for no-shows and cancellations, and manages rescheduling of all no show and cancellations, and records all correspondence in EMR.
- Obtains prior authorizations for all patients’ procedures, and medication, and record approved and denied authorizations in EMR
- Works closely with billing to ensure timely authorizations obtained for patients Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
- Manages process for coordinating outsourced medications from specialty pharmacies to be administered in the clinic with patients for timely consent, delivery and scheduling with nursing staff.
- Coordinates with Providers to manage care of patients
- Coordinates with Back Office staff to manager care of patients
Education and Experience:
- Strong verbal and written communication skills.
- Ability to establish and maintain effective working relationships.
- Demonstrates exceptional assessment, critical thinking, and customer service skills
- Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
- Ability to seek out resources independently and work collaboratively
- Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Ability to multitask efficiently
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Additional Requirements:
- Completion of an accredited medical assistant program with certification
- Current CPR certification
- Excellent phlebotomy skills
- Knowledge of medical laboratory procedures
- Basic computer knowledge
- Previous Oncology/ Hematology experience preferred
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical specialties:
- Oncology
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
- Outpatient
Work Location: In person
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