Patient Services Associate
Location: Ann Arbor Michigan
Description: University of Michigan Health System is presently looking of Patient Services Associate right now, this occupation will be placed in Michigan. Detailed specification about this occupation opportunity please give attention to these descriptions. The Echocardiograph Ambulatory Care Unit in the busy Cardiac Procedures Unit is currently recruiting for a Patient Services Associate (Referral Coor! dinator) to work in its busy Echo Scheduling office.
Responsibilities*
Duties include, but are not limited to:
Obtain managed care referral and/or authorizations. Provide information to patients regarding referrals and authorization processes. Communicate with insurance companies to obtain necessary information regarding patient referral and or authorizations. Determine the existence of previous registration and obtain, verify and update insurance, financial and demographic information with the patient.
Required Qualifications*
- 6 months to 1 year experience with outpatient authorizations.
- Previous scheduling experience in healthcare institution required.
- Familiarity of Medical Terminology required.
- Demonstrates ability to work well in a team setting, and independently.
- Willingness and openness to new ideas, processes and changes to improve communication.
- Must have excellent ! communications skills.
- Must have excellent phone skil! ls.
- Demonstrates strong interpersonal organizational skills and problem solving skills.
- Must demonstrate excellent customer service skills
- Strong ability to multiple tasks and triage according to importance.
- Excellent attendance record required.
- Strong computers skills required.
- Must be able to communicate in a timely manner to schedulers, and nurses of possible cancellations due to insurance issues.
- Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC) and Service Excellence, including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
- Previous experience with the following applications preferred:
- MiChart
- CareWeb
- Humana
- CBW
- WebDenis
- E-Referral
- Navinet
- HAP
- PHP
- Medicaid Midwest
! 40 hours per week, full time position. Hours are 8:00am to 4:30pm, Monday through Friday.
Additional Information
We, the staff and faculty of the U-M Cardiovascular Center (CVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each CVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The CVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Applicants are expected to review the following PowerPoint presentation which provides an overview of the Cardiovascular Center's philosophy and culture:
www.med.umich.edu/cv...cvcpotentialteam.pdf
Mission Stateme! nt
The University of Michigan Health System improves the healt! h of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to University of Michigan Health System.
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This occupation starts available on: Wed, 20 Nov 2013 04:27:36 GMT