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As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch. So, what does a day in life for a Customer Service Representative look like? • Communicate with customers through inbound calls, outbound calls and email channels • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information • Document customer needs, interactions and outcomes in the appropriate tool or system • Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicatorsHinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.
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