Position : IT Specialist
Location : Quantico, VA
Duration : Full Time/Contract
JOB DESCRIPTION:
Position Requirements
· Install desktops, portable computers, peripherals, and software products for networked,
· classified and unclassified, and standalone environments.
· Detect, diagnose, research solutions, and resolve desktop and portable computer software and
· hardware failures.
· Provide users with information, guidance, and instruction on use of desktop and portable
· computer hardware and software.
· Analyze and assess customer service requests and provide prompt technical solutions.
· Conduct IT audits as assigned, in compliance with policies governing the administration,
· utilization, and acquisition of desktop and portable computer products.
· Prepare progress/status reports and submit to team leads as required.
· Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and
· appropriate manner.
· Identify and document areas for process improvements.
· Contact and effectively communicate with users by telephone, electronic communications, or in
· person.
· Prepare equipment for reuse or surplus of property actions.
· Provide technical support for customers assigned to remote locations as required.
· Perform software and hardware upgrades and installations involving multiple computers,
· printers, multi-printers, and peripherals.
· Coordinate the disassembly and reinstallation of IT equipment in support of office relocations
· and new buildings/locations.
· Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under
· desks, reach out and above head, carry items, push and pull carts loaded with equipment.
Job Type: Full-time
Salary: $30.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quantico, VA 22134: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Preferred)
Experience:
- IT support: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Help desk: 2 years (Preferred)
Security clearance:
- Top Secret (Required)
Work Location: In person
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