M-F 9:30 am-6:00 pm est
The Opportunity: Vault Health is looking for a Retrievals Representative to call clinics and laboratories to obtain documents for case completions as well as requested status of results from the clinics and laboratories. We are looking for someone who can create the orders using specific systems and someone that can work through various queues to resolve any issues and to complete any open cases.
Responsibilities:
- Outbound calls clinics and laboratories to obtain documentation, corrections, or verification for case completion.
- Send emails and faxes to follow up on the documentation when needed.
- Reply to emails that are received from sites and laboratories.
- Create orders using the proprietary systems.
- Identify issues and successfully resolve, quickly and efficiently.
- Answer incoming calls from a call queue with questions on the documentation requests or transferring the calls when questions are for another department.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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